- Treating others as we would like to be treated
- Listening with the intent to understand what is being said and
acknowledging that what is said is important to the speaker - Responding in a timely fashion
- Speaking calmly and respectfully, without profanity or sarcasm
- Acknowledging everyone as right from their own perspective
- making only agreements we are willing, able and intend to keep
- communicating any potentially broken agreements at the
first appropriate opportunity to all parties concerned - looking to the system for correction and proposing all possible solutions if something is not working
- operating in a responsible manner 'above the line'
- communicating honestly and with purpose
- asking clarifying questions if we disagree or do not understand
- never saying anything about anyone that we should not say to him or her
- continuously striving to maximise internal and external customer loyalty
- making our best efforts to understand and appreciate the customer's needs in every situation.
Core Values
Respect
Integrity
Customer Focus
Having Fun in the Process!
